Greetings!
We're all about making your journey seamless, starting with hassle-free payments. Here's the lowdown on our payment process:
Accepted payment methods
We happily accept payments through Paypal and all major credit and debit card providers, including Visa, Mastercard, Amex, American Express, and Discover.
Declined payment? Here's what you can do
First things first, if your payment was declined, don't worry—we've got your back. Let's troubleshoot together.
Check expiration date:
Verify your card's expiration date. If it's expired, that might be the culprit. Update it if needed, and you're good to go.
Try another card or payment method:
Consider using a different card or exploring an alternative payment method. Sometimes, a simple switch does the trick.
Contact your bank or credit card company:
If the issue persists, reaching out to your bank or credit card company is the next step. They can provide insights and resolve any underlying issues.
We're here for full support
Have questions or need additional assistance? That's what we're here for! Email us at help@veya.coach and our dedicated support team will guide you through the resolution process.
Note:
Ensure your payment details are accurate and up-to-date to ensure a smooth transaction experience.
Your health journey is our priority, and we want to ensure that every step is as enjoyable as possible. If you encounter any bumps along the payment road, we're here to help steer you back onto the smooth path.
Here's to happy payments and even happier health journeys!
Veya offers guided self-help for habit formation, not clinical behavioral care, therapy, or medical treatment. We cannot diagnose conditions, provide medical advice, or respond to emergencies. Veya is not a medical device. If you are experiencing a crisis or think you may harm yourself or others, contact your local emergency services or a crisis hotline immediately. Veya is intended for users aged 18 and older. What we do offer is a structured space to explore your patterns with honesty, depth, and evidence-based tools — but it should not replace professional help when you need it.